Returns & Exchange Policy

Update on Returns Policy: During Store Closing Chapter Sale Period

Effective immediately, we regret to inform you that we will no longer be accepting returns or exchanges for items purchased during our ongoing sale period. This decision has been made to streamline our operations and offer you even greater discounts on our high-quality products.

Why the Change?
By eliminating returns during the sale, we can pass on more significant savings directly to you. Rest assured, our products undergo rigorous quality checks before being offered for sale. We are committed to providing you with exceptional merchandise that meets our highest standards.

Customer Satisfaction Remains Our Priority
While returns during the sale period are no longer accepted, we remain dedicated to providing you with excellent customer service. If you have any concerns about the quality or condition of your purchase, please don't hesitate to contact our customer support team at hello@shopbottomslab.com. We will do everything possible to address any issues promptly and to your satisfaction.

Regarding Defective or Wrong Items Received
With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to hello@shopbottomslab.com within 7 days after you have received the order and we will process a replacement for you.
In the unlikely event of receiving the wrong item, do email us at hello@shopbottomslab.com for us to rearrange for the right order to be sent your way as soon as possible.